What If My Driver Isn't in Arrivals When I Land at UVF?

If your driver isn't in arrivals when you land at UVF, turn your phone on, check WhatsApp and message or call us on +1 758 460 2257. Your driver is almost always close by. We track your flight and wait up to 60 minutes free after you land, so a slow immigration queue won't cost you your ride.

Ready to book? Find the fixed transfer price for your hotel, from $83 per car.

What to do, step by step

1. Walk all the way out. Your driver waits in the arrivals area after customs, holding a yellow TripCarib sign with your name on it. Some guests stop at the first doorway and miss it but very unlikely.
2. Turn your phone on. Your driver may already have sent you a message or tried to call.
3. Message us on WhatsApp at +1 758 460 2257 and we will put you straight in touch with your driver.
4. Stay where you are. Don't walk to the taxi rank or leave with someone else. Your driver is looking for you in arrivals.

Why it usually happens

Most often it is simply timing. A busy afternoon can mean a long immigration queue, or your bags take a while to come out. Because we follow your flight, your driver knows when you actually landed, and the 60 minutes of free waiting starts from then. Here is what happens if your flight is delayed.

How to make sure it never happens

• Give us your flight number when you book, not just the time.
• If you are booking for someone else, give us the traveller's own phone number.
• Keep your phone switched on when you land.

New to Hewanorra? Our UVF airport guide shows the walk from the plane to arrivals.

Quick answers

Where does my driver wait at Hewanorra airport? In the arrivals area just outside customs, holding a yellow TripCarib sign with your name on it.

How long will my driver wait if immigration is slow? Up to 60 minutes after your flight lands, free. We track your flight, so the clock starts when you actually land.

Should I walk back if I can't see my driver? No. Message us first on WhatsApp at +1 758 460 2257. Your driver is almost always a few steps away, and your ride is already waiting to welcome you.

What should I do before I fly so this doesn't happen? Save our WhatsApp number, screenshot your booking and keep your phone on when you land.

"The professionalism is top notch." A TripCarib guest on WhatsApp

Planning the rest of your trip? See all our St Lucia airport transfers.

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Flight tracked, your name on a yellow sign and 60 minutes of free waiting, at a fixed price per car.

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